We want every BATVEZ order to match the information shown when you purchased it.
Eligible issues
Please contact us within 7 calendar days of delivery if your item is damaged, defective, incorrect, missing essential parts, materially different from the listing, or delivered after a stated delivery schedule where applicable. Nothing in this policy limits rights available under applicable consumer law.
How to request support
Email batvezofficial@gmail.com with your order number, a description of the issue and clear photographs or video where reasonably available. Keep the item and original packaging until we complete the review.
Change-of-mind requests
Eligibility for change-of-mind returns may depend on the product category, condition and product-page terms. Items must be unused and returned with all supplied parts and original packaging where reasonably possible. We will tell you whether a return is available and who is responsible for return shipping before you send anything.
Refunds and replacements
After an accepted return or claim is reviewed, we may offer a replacement, refund or another appropriate remedy. Accepted refunds are issued to the original payment method within a reasonable period, although banks and payment providers may require additional processing time.
Cancellations
Contact us promptly if you need to cancel. We will confirm whether cancellation is possible based on the order’s dispatch status. No unsupported cancellation or return charge will be applied.